Health Care Liaison

Standard C-08 Health Care Liaison (important)

A designated, trained health care liaison coordinates the health services delivery in the facility on those days when no qualified health care professionals are available for 24 hours. — 2014 Standards for Health Services for jails and prisons

Why Is a Health Care Liaison Required?

The intent of this standard is that health care service continues to be coordinated when health staff are not available on-site for a continuous 24-hour period. When qualified health care professionals are not on-site for an extended period of time, incarcerated people should have access to health services through designated health care liaisons.

When Is a Health Care Liaison Required?

A health care liaison is most commonly seen in facilities with health staff on-site Monday through Friday, but not on weekends. For facilities that have health staff on-site daily but less than 24 hours per day, a health care liaison is not required. However, there must still be a plan in place that tells custody staff what to do when a health situation arises when health staff are not present. This standard does not apply to facilities that have health staff 24 hours per day, seven days per week.

Who Should Serve as a Health Care Liaison?

The health care liaison is typically a correctional officer, a child care worker (in juvenile facilities) or other person without a health care license. This person must be instructed in their role and responsibilities by the responsible physician or designee and receive instruction in and maintain confidentiality of patient information. Often, custody shift supervisors are chosen to fill this role, although it may be filled by anyone capable of carrying out the duties assigned to the health care liaison role.

Duties and Limitations of a Health Care Liaison

The definition of this role clearly outlines the limited aspects of health care coordination assigned to the health care liaison. These duties include the following:

• Reviewing receiving screening forms for follow-up attention

• Reviewing nonemergency health care requests as instructed by the responsible physician

• Helping to carrying out prescribers’ orders regarding diet, housing, and work assignments

• Maintaining patients’ rights to privacy

It is important to note that the health care liaison does not deliver health care. Duties such as taking orders for new medications, administering injections and setting up or beginning new prescriptions from pharmacy stock exceed the limits of this role and do not meet the intent of this standard.

If a health care liaison’s duties include contacting the on-call provider or nurse for guidance, the advice should (1) fall within the duties outlined above or (2) if the problem is nonemergent, the patient should be referred to the next regularly scheduled sick call or (3) if the problem is urgent or emergent in nature, the patient should be referred to an outside health care facility for an evaluation by a health care professional. All other necessary health care that does not fall within these three parameters should be delivered by qualified health care professionals.

An Important Role

The health care liaison is an important role in the health care delivery system. Understanding both the responsibilities and limitations of this post will help facilities utilize the health care liaison appropriately and allow inmates access to care in a timely manner.

Health Care Liaison

No. According to the standard, a designated, trained health care liaison coordinates the health services delivery in the facility on those days when no qualified health care professionals are available for 24 hours. The intent of this standard is that health care service continues to be coordinated when health staff are not available for an extended period of time. The presence of a qualified health care professional for any part of 24 hours eliminates the need for a designated health care liaison post for those 24 hours. However, there still must be a plan in place that tells custody staff what to do when a health situation arises when health staff are not present (compliance indicator #2).

— From CorrectCare Volume 31, Issue 1, Winter 2017