At this time, the online store supports shipping only to contiguous, continental U.S. addresses. For shipping elsewhere, please order by phone, email, fax or mail. We cannot ship to PO boxes or PO zip codes.
NCCHC’s customer service department is open 8:30 am - 4:30 pm Central Time. For questions, please call +1 773-880-1460 or email email@example.com.
For selected correctional-health-related books from other publishers, see this list of Reference Works.
Frequently Asked Questions
- Ordering by phone, fax, mail or email
- Quantity discounts
- Academy member discounts
- Shipping services
- Sales tax/tax-exempt organizations
- Return policy
- Product availability
- Changing an order
- View the NCCHC catalog in PDF
- Privacy notice
Call +1 773-880-1460 between 8:30 am and 4:30 pm Central Time.
Mail, fax or email: Print this form, fill it out and send to:
National Commission on Correctional Health Care
Attn: Publication Orders
1145 W. Diversey Pkwy.
Chicago, IL 60614
Expedited delivery: Regardless of order method, call 773-880-1460 to request expedited delivery and to confirm shipping options and charges.
A 10% quantity discount is available for purchases of five or more of the same item.
Academy of Correctional Health Professionals members receive a 10% discount on purchases. This member discount is applied only to the first of any item; it does not apply to bulk orders. Currently, the bookstore does not accommodate the Academy discount on orders of two, three or four of the same item. To receive your discount in this special case, please order by phone, email, fax or mail.The Academy discount does not apply when ordering five or more of the same item as the quantity discount of 10% will apply.
Items must be shipped to a street address; we cannot ship to a PO box.
Rates below are for shipments within the United States. For international shipments, please email for rates.
FedEx basic ground service
Minimum shipping charge: $10
Orders over $100: 10% of Subtotal 1
FedEx expedited shipping — in addition to basic charge above
Next Day: basic rate plus $45
2-day: basic rate plus $20
3-day: basic rate plus $15
1. NCCHC must receive your order by 2 pm Central Time for expedited shipping. Call 773-880-1460 to confirm shipping options and charges.
2. Expedited rates are based on a single-item purchase. Additional charges apply for shipments weighing more than 2 lbs.
Bill your FedEx account: $10 (indicate account number on your order form)
You can order online or by phone using MasterCard, Visa, American Express and Discover. To order by fax or mail, please include this form and a purchase order, a check or complete credit card information.
All orders under $100 must be prepaid. Purchase orders are accepted for orders of $100 or more, but only from correctional facilities, their contract providers and other government agencies. The purchase order number must be provided on the order form, and the actual PO document must be sent via email, fax or mail. A $30 processing fee will be added to all orders to be invoiced.
Illinois residents must add 10.25% sales tax. Tax-exempt organizations must supply a copy of the Illinois Department of Revenue tax exempt letter or indicate the exempt number on the order form.
Items in like-new condition may be returned within two weeks for a refund. Appropriate packaging (such as a sturdy box) is necessary to ensure they are not damaged in transit. Shipping charges are not refundable.
We ship all in-stock items promptly. If an item is out of stock and you are in the online store, it will not allow you to place your order. If we receive your order by another method, we will create a back order and notify you. If you cancel a back-ordered item, we will issue a refund by the same method of payment as your order (e.g., by check or by credit to your credit card account).
If you'd like to make changes or corrections to an existing order placed online, please email customer service at firstname.lastname@example.org or call 773-880-1460.
We know that you care how your information is used and shared and we appreciate your trust. NCCHC may send you information via email about programs or products that may assist you in your job. We do not sell your information to others. Our email system will offer you the option to opt out at any time.
Purchase the NCCHC Standards
- Standards for Health Services in Jails
- Standards for Health Services in Prisons
- Standards for Health Services in Juvenile Detention and Confinement Facilities
- Standards for Mental Health Services in Correctional Facilities
- Standards for Opioid Treatment Programs in Correctional Facilities
Try the Standards Online
NCCHC has partnered with PowerDMS in a pilot test that makes the Standards for Health Services for jails and prisons available online. Subscribers are able to view and search the standards, upload and create documents, securely share and collaborate on documents, create online training courses and more. See these FAQs for more information.